Air Astana
Cargo Services
We Help You for Cargo Needs
Air Astana provides a fast and reliable cargo service – reaching out to the world in partnership with other airlines to meet your transport needs.
Almaty City Cargo Sales Office51 Zakarpatskaya str
Mob.: + 7 702 702 01 59
Tel.: +7 (727) 356 09 50
WhatsApp: + 7 702 702 01 59
Mail: cargo@airastana.com
Working hours: 24/7
Astana City Cargo Sales Office119 Kabanbay batyr avenue, Cargo terminal of temporary storage warehouse, 2nd floor
Mob.: +7 702 702 1201
Tel.: +7 (7172) 286 472
WhatsApp: +7 702 702 1201
Mail: nqz.cargo.sales@airastana.com
Working hours: Daily from 8:00 to 20:00, seven days a week
Other CitiesSelect city to reach infos
Fast and Reliable Cargo Service Reaching out to the world in partnership with other airlines to meet your transport needs.
Useful Information
  • Cargo status can be checked at https://www.freight.aero/index.asp,
  • Select the Tracking tab.
  • From the Carrier menu, select KC.
  • The 465 prefix is not required.
  • In the Air Waybill box, enter the 8-digit invoice number
  • Click on Submit.
  • Registration and delivery to the cargo terminal - at least 4 hours before the flight
  • Cargo formality takes from 40 minutes or more, depending on the number of pieces
  • Cargo terminal address in Almaty, Zakarpatskaya street, 51a, telephone number 8 (727) 388 89 25

According to the Order of the Minister of Investment and Development of the Republic of Kazakhstan dated April 30, 2015, No. 540 the shipper is obliged to pack the goods in such a way to exclude the possibility of a person’s harm or other cargo and airline’s property’s damage.

According to the order of the Minister of Investment and Development of the Republic of Kazakhstan dated April 30, 2015 No. 540 the shipper is responsible to the airline for the completeness, correctness, reliability of the information provided in the Air Waybill including cases when the Air Waybill was filled in by the airline representative according to shipper's request.

  • Dimensions of the cargo includes its length, width, height.
  • If the dimensions of one piece exceeds 120x80x100 cm, or the weight exceeds 100kg, the transportation requires approval with the airline - cargo@airastana.com, tel.: +7 (702) 702 01 59 

*restrictions above might vary depending on the rules of the departure and arrival airports

  • On Fly Arystan flights, the weight limit of one piece of cargo is 70 kg. The pieces weighing more than 70 kg require approval with the airline.
Maximum acceptable height and weight by aircraft types



Aircraft typesMaximum payloadMax cargo height
Embraer 190-E2900 kg

55 cm (aft compartment)

70 cm (forward compartment)

Airbus 320
Airbus 321
2 000 kg
3 000 kg
110 cm
Boeing 767-30014 400 kg160 cm

*available cargo capacity might vary depending on the route, aircraft type, passenger and baggage load, etc.

Transportation of Dangerous Goods of all classes and subclasses requires airline's approval by e-mail: cargo@airastana.com, mob. 8 (702) 702 01 59


Transportation of equipment containing lithium-ion batteries, lithium-metal batteries


Equipment containing lithium-ion (power of the cells not exceeding 20 W/h and batteries - not more than 100 W/h) and lithium-metal cells (the lithium content of which does not exceed 2 g) does not require providing the Dangerous Goods Shipper's Declaration.


According to IATA DGR Figure 7.1.C appropriate label must be affixed on the package. Air waybill must contain the correct information of the contents (for example: Lithium ion batteries in compliance with Section II of PI 966).


Equipment containing lithium-ion and lithium-metal elements, power density and lithium content exceeding the above standards, requires the completion of the shipper's dangerous goods declaration.


Necessary information for the correct registration of Dangerous Goods:

  • Safety Data Sheet;
  • Shipper's declaration of dangerous goods;

Dangerous Goods prohibited for transportation on KC

The following hazard classes are not accepted for air transportation:

  • Class 1: explosives
  • Division 6.2.: infectious substances
  • Class 7: Radioactive materials
  • The cost of transportation is calculated based on the highest value, physical or chargeable weight.
  • Chargeable weight is calculated by the following formula: Chargeable weight = ((length * width * height) / 6000) * number of pieces
Help Centre

You can access helpful information about our services or submit your requests on various subjects directly to Air Astana.