Social Responsibility

1.1. The programme of issuing travel grants for gifted Kazakhstani children – "Zhas Kyran"

1.2. The programme of providing free or discounted flights to children from low-income families with diseases not treatable in Kazakhstan.

1.3. The programme of providing free or discounted flights to veterans of the Great Patriotic War and veterans of civil aviation of the Republic of Kazakhstan.

1.4. Annual events to support the most vulnerable groups of the population.

1.5. Corporate volunteering - involving employees in charity events and fundraising as part of volunteer activities.

• "Zhas Kyran" - travel grants programme for gifted Kazakhstani children.

• The programme of providing free or discounted flights to children from low-income families with diseases not treatable in Kazakhstan.

• The programme of providing free or discounted flights to veterans of the Great Patriotic War and veterans of civil aviation of the Republic of Kazakhstan.

• Annual events to support the most vulnerable groups of the population.

• Corporate volunteering.

In order to develop the human capital of our country and support gifted Kazakhstani children, Air Astana has launched the social programme "Zhas Kyran".

The programme provides travel grants to young Kazakhstani citizens aged between 7 and 18 years to participate in international creative, sports and intellectual competitions and contests. The grants include round-trip air tickets for a child and one accompanying adult to any international destination of Air Astana. Applications for participation are submitted from the 1st to the 20th of each month on an individual basis. Applicants are solely responsible for the accuracy of the applications and documents submitted.

To participate in the grant competition, the following set of documents should be sent to zhaskyran@airastana.com 2 months before the start of the contest/competition:

1. Application form.

2. Official invitation to a contest/competition/Olympiad where the grantee intends to travel, indicating the date, place and status of the event.

3. Video message of the contest participant lasting up to 1 minute with information about himself/herself and explanation why the grant should be awarded to the participant (in Kazakh or Russian). The video should be identified via a link to YouTube, Google Drive, etc.

4. Documents certifying the identity of the competitor and his accompanying person.

All submitted applications are evaluated by an independent jury, which includes experts from the fields of education, charity and journalism. Detailed rules of participation can be found in the Regulations on the programme.

Providing free or discounted flights to children from low-income families with diseases not treatable in Kazakhstan

One of the main priorities of the company is to provide air transportation for seriously ill children, in order to provide access to necessary medical care if it is impossible to provide treatment in the country. The company has also repeatedly organised flights for foreign doctors so that they can train and share their experience with local medical staff. 

Air Astana will consider applications for free tickets or discounts to children from low-income families flying for treatment or surgery with cancer or cardiovascular diseases not treatable in Kazakhstan upon receipt of the full package of documents according to the list below and issued this year:

• letter of appeal with signature
• copy of the medical report of the doctors of the Republic of Kazakhstan confirming that the disease is not treatable in Kazakhstan
• copy of referral for treatment in other countries issued by doctors of the Republic of Kazakhstan
• copy of the invitation by host clinic
• copy of the child's birth certificate
• copy of accompanying person’s passport or identity card
• letter of appreciation with a signature
• family’s financial statement
• certificate of receipt of a special state benefit or a state social benefit or special social services, or a certificate of obtaining the status of a low-income person (family).

IMPORTANT: Note that Air Astana receives numerous applications for providing charitable assistance and it cannot guarantee that all requests will be responded to positively. We strive to help, first and foremost, those who need support the most.

Providing free or discounted flights to Veterans of the Great Patriotic War to domestic destinations, Central Asia and Transcaucasia

Since the beginning of its operations Air Astana has supported World War II veterans, who are residents of Kazakhstan for travelling across Kazakhstan, Central Asia, and Transcaucasia. The airline provides veterans with 100% discounted tickets, excluding airport and other charges. Tickets are available for purchasing by calling our Call Centre: +7 (727) 244 4477, or by calling a ticket office.

Required documents:

• for World War II participants/disabled veterans: a certificate of World War II participants/disabled war veterans, issued by relevant bodies
• for other categories of "Veteran of World War": pension certificate certified by the pensioning body
• for participants of the labour front and workers in the rear: pension certificates certified by the authorities that have designated a special state allowance (SSA) with an inscription of the SSA as a labour front participant or SSA as workers in the rear.

Veterans of civil aviation of the Republic of Kazakhstan

If you need treatment abroad, you must submit the following documents:

• copy of work record
• copy of medical resolution
• copy of referral for treatment in other countries
• copy of invitation by host clinic
• copy of passport or identity card

Support for the "Road to School" campaign

Every year, Air Astana helps to collect the necessary school supplies for low-income families. In September 2023, we provided stationery sets for 100 low-income families (9,500 stationery units) of the Turksib district, in Almaty.

Targeted charity for the New Year

Over the past years, Air Astana has provided thousands of gifts on the eve of the New Year celebrations, providing targeted assistance to the most needy groups of the population.

Volunteering at Air Astana has a long and proud history – employees of the company are active and involved in various projects, from social to environmental.

The following projects were initiated as part of the KC Challenge corporate project aimed at developing communities within the company in three main areas, one of which is "Do Good", aimed at stimulating and supporting charitable and volunteer initiatives of employees:

• collection of school backpacks and stationery for children of our colleagues and children from low-income families;
• collection of clothes for low-income families;
• collection of food for homeless animals from the shelter;
• visiting social service centres;
• knitting wool kits to perinatal centres for children born prematurely;
• eco-hiking in the mountains.

During the summer peak season, specially trained volunteers from among the airline's employees help passengers at Almaty International Airport, the busiest airport during the summer vacation period. Volunteers help during flight delays or cancellations, provide water and meal vouchers, advise on rebooking and check-in at the self-check-in kiosk, baggage issues, assist passengers requiring special services, meet and greet unaccompanied children and transit passengers, and on other issues.