Essential Travel Guidelines
Preparing for your flight? Find must-know information for a smooth journey, including valid travel documents, policies, and important notices.
Check-in and Boarding Timelines
Find out crucial flight details, such as boarding times and check-in closure.
Travel Documents
Make sure you have the necessary travel documents, including your valid identification and any others required.
Rules of Conduct for Passengers
Review airline policies regarding unacceptable passenger behavior.
Name Change
Learn how to handle name corrections for your booking.
Air Passenger Duty regulations for travel from the United Kingdom
Starting from 1 March 2016, children up to and including 15 years of age travelling in Economy Class (including Economy Sleeper) are exempt from paying the Air Passenger Duty. When booking tickets for children, including unaccompanied minors aged 12 to 15, the tax is not applied, but the full fare must be paid.
A refund of the mistakenly charged tax is available if the child was under 12 or 16 at the time of travel, depending on the travel date. The tax was removed for children under 12 as of 1 May 2015, and for children under 16 as of 1 March 2016 (for flights departing from the UK).
Refunds are possible even if the ticket was used in full. To request a refund, please contact your ticketing office or an official Air Astana Sales Office, providing a passport or birth certificate confirming the child’s age, along with ticket details.
If the ticket was purchased online or via the Call Centre, submit a request from the email specified in the booking via Help Desk, including the ticket number and refund request. Please attach a copy of the child’s ID.
Help Centre
You can access helpful information about our services or submit your requests on various subjects directly to Air Astana.