Air Astana Cargo Services

Below is a detailed list of our partners in North Europe, providing contact information for each country to facilitate communication and collaboration.

• Cargo status can be checked at https://www.freight.aero/index.asp,
• Select the Tracking tab.
• From the Carrier menu, select KC.
• The 465 prefix is not required.
• In the Air Waybill box, enter the 8-digit invoice number
• Click on Submit.

• Registration and delivery to the cargo terminal - at least 4 hours before the flight
• Cargo formality takes from 40 minutes or more, depending on the number of pieces
• Cargo terminal address in Almaty, Zakarpatskaya street, 51a, telephone number 8 (727) 388 89 25

According to the Order of the Minister of Investment and Development of the Republic of Kazakhstan dated April 30, 2015, No. 540 the shipper is obliged to pack the goods in such a way to exclude the possibility of a person’s harm or other cargo and airline’s property’s damage.

According to the order of the Minister of Investment and Development of the Republic of Kazakhstan dated April 30, 2015 No. 540 the shipper is responsible to the airline for the completeness, correctness, reliability of the information provided in the Air Waybill including cases when the Air Waybill was filled in by the airline representative according to shipper's request.

• Dimensions of the cargo includes its length, width, height.
• If the dimensions of one piece exceeds 120x80x100 cm, or the weight exceeds 100kg, the transportation requires approval with the airline - cargo@airastana.com, tel.: +7 (702) 702 01 59 

*restrictions above might vary depending on the rules of the departure and arrival airports

• On Fly Arystan flights, the weight limit of one piece of cargo is 70 kg. The pieces weighing more than 70 kg require approval with the airline.

*available cargo capacity might vary depending on the route, aircraft type, passenger and baggage load, etc.

Transportation of Dangerous Goods of all classes and subclasses requires airline's approval by e-mail: cargo@airastana.com, mob. 8 (702) 702 01 59

Transportation of equipment containing lithium-ion batteries, lithium-metal batteries

Equipment containing lithium-ion (power of the cells not exceeding 20 W/h and batteries - not more than 100 W/h) and lithium-metal cells (the lithium content of which does not exceed 2 g) does not require providing the Dangerous Goods Shipper's Declaration.

According to IATA DGR Figure 7.1.C appropriate label must be affixed on the package. Air waybill must contain the correct information of the contents (for example: Lithium ion batteries in compliance with Section II of PI 966).

Equipment containing lithium-ion and lithium-metal elements, power density and lithium content exceeding the above standards, requires the completion of the shipper's dangerous goods declaration.

Necessary information for the correct registration of Dangerous Goods:

• Safety Data Sheet;
• Shipper's declaration of dangerous goods;

Dangerous Goods prohibited for transportation on KC

The following hazard classes are not accepted for air transportation:

• Class 1: explosives
• Division 6.2.: infectious substances
• Class 7: Radioactive materials

• The cost of transportation is calculated based on the highest value, physical or chargeable weight.
• Chargeable weight is calculated by the following formula: Chargeable weight = ((length * width * height) / 6000) * number of pieces