MyCHOICE
Choose the Fare That Suits You Best
Choose from our range of fare selections to find the best price for your journey, whether you're flying Economy Class or BusinessMyCHOICE Fares Comparison
Upgrade Your Travel Class
Consider upgrading to Business Class for a superbly comfortable in-flight experience.CHECK AVAILABILITYAdd Extra Baggage to Your Journey
If you need to take more baggage than your chosen fare allows, you can add additional baggage at a 30% discount up to 36 hours before your flight.Air Astana Plus
Planning to fly Economy Class but want more peace of mind, additional baggage or Business Class privileges? Choose Air Astana Plus for three times the benefits: two pieces of free 23 kg baggage, free refund and rebooking.Please take the time to familiarise yourself with the detailed terms and conditions regarding fares, which can be found here.
The process for requesting a refund for your ticket depends on where you bought it. If you purchased your ticket through an agency, please contact the agency at the point of purchase to initiate a refund. If you bought your ticket directly on airastana.com, it’s easy to start the refund process by using this link or submitting a request through our Help Centre. Refunds will be processed in accordance with the fare conditions.
You can change the date or booking class of tickets purchased through our website, mobile app or sales offices, through the Manage My Booking page. Any changes to your travel plans can be made at your local Air Astana ticketing office. If your booking was made via a ticketing agency, we recommend contacting them to request changes. For tickets purchased through other channels, please get in touch with our Call Centre at +7 (727) 244 44 77 or submit a request via our Help Centre. Please note that changes to your booking are subject to the applicable terms, conditions and fees.
Help Centre
You can access helpful information about our services or submit your requests on various subjects directly to Air Astana.