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Best Airline in Central Asia CIS

We are honoured to serve you

Air Astana received the prestigious “Best Airline in Central Asia and CIS” award for the fourteenth year in succession, together with “Best Onboard Service in Central Asia and CIS” award for the ninth time. Thank you for your trust - this award belongs to you and inspires us to new heights.


The World Airline Awards, established by independent research agency Skytrax in 1999, are considered one of the most authoritative measures of passenger satisfaction in global aviation and are often referred to as the “Oscars of the aviation industry”.


The latest online survey included respondents from over 100 countries rating the service quality of more than 350 airlines around the world.


Evaluation criteria include:

A seat and table in an airplane

Comfort and Cleanliness

Seat comfort, personal space, storage, cabin comfort and amenities, as well as cabin lighting/ambience, cabin temperature and cleanliness.
A man sitting in a chair with a woman serving food

Cabin Service

Service friendliness and efficiency, staff language skills, problem solving skills, staff service consistency.
A woman standing next to a woman holding a suitcase

Check-in and Boarding

Information availability on airastana.com, flight check-in standards, including online and self-check-in procedures, baggage check-in, pre-boarding and boarding, airport staff friendliness and efficiency, arrival services, baggage delivery, product facilities and service quality at airline lounges.
A woman holding a tray of food

Onboard Dining

Quality and selection of meals, quantity of food, standard and choice of beverages in Economy and Business classes.
A row of seats with monitors on the side

Inflight Entertainment

IFE screens and interface, choice of audio-video programs, onboard magazine and reading materials.

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