If you are travelling on an Air Astana operated international flight and would like to either change dates or destination, you can do so by:

1. Date change without penalty to any future date; (collecting fare difference, if applicable).

2. Re-route to alternative routes operated by Air Astana without penalty (collecting fare difference, if applicable).

For passengers applying with positive COVID-19 (valid for 72 hours), free rebooking is allowed for dates within 10 days of the result for departures through December 31, 2022 (travel must be completed by December 31, 2022).

To make changes please use this link and check the box to confirm that you want to rebook your ticket for an international flight because your travel plans have changed due to government restrictions and the negative impact of COVID-19.

For passengers applying with positive COVID-19 (valid for 72 hours), a full refund is allowed for departures through December 31, 2022.

Please contact your point of purchase for a ticket refund on domestic or international routes or apply through the refund application page.