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Whistleblowing Channels

Air Astana Group pays special attention to the maintenance of corporate culture that demonstrates adherence to the principles of fairness, transparency and honesty.


Building on its commitment to ethical practices, we would like to remind everyone about Whistleblowing Channels for the timely identification and prevention of violations of the legislation and/or Code of Conduct, including cases of fraud, corruption, discrimination, unethical behavior and other violations related to the activities of Air Astana JSC and FlyArystan JSC airlines.


According to the Speak-Up Policy you may report such cases via the following communication channels: 

The Whistleblowing Channels are available both for employees of the Air Astana Group and for the third parties interacting with the Air Astana JSC and Fly Arystan JSC (customers, counteragents and other stakeholders).


In order to ensure confidentiality and anonymity, all the received reports are received and processed by an external independent Operator.


You may choose to remain anonymous when submitting a report. However, to ensure the most effective and timely processing of your report, you will be encouraged to provide your contact information. This information will be handled by an external independent Operator and shared with the Compliance Service based on your consent and in compliance with requirements of the Law of the Republic of Kazakhstan «Оn personal data and its protection».


We thank you for cooperation and assistance!



NOTE:

  • The Whistleblowing channels are intended only for reporting of information regarding violations of legislation and/or Code of Conduct, including cases of fraud, corruption, discrimination, unethical behavior and other violations related to the activities of the Company.
  • Questions related to the creation/change/cancellation of bookings, refunds, special and other requests related to your trip should be sent to Call Centre.
  • If you have any queries related to cargo sales, please contact the corresponding Sales Offices.
  • If you have any queries related to Nomad club programme or complaints/opinion about the Company’s service level, you may send them to the contacts indicated at the corporate websites of Air Astana JSC and Fly Arystan JSC.

Important! The Whistleblowing channels should not be used to place pressure on employees and partners and/or to force them to take/abstain from certain actions and should not be considered as a revenge tool for personal reasons.