For inquiries regarding the head office of Air Astana, the office is located at 4A Zakarpatskaya Street, Almaty 050039, Kazakhstan. You can reach us by phone at +7 (727) 258 41 35 (ext. 1800) or via email at reception@airastana.com. Our office hours are from 08:00 AM to 05:00 PM. Questions related to the creation/change/cancellation of bookings, refunds, special and other requests related to your trip should be sent to Call Centre.

Passengers can contact Nomad Club by filling out a request in the Help Centre. Our support team will respond to your inquiries and assist with any membership-related queries.

Yes, we offer a convenient WhatsApp online consultant service to assist you with various inquiries such as checking flight status, booking MySEAT, and more. Simply save the number +7 702 702 0074 on your device and feel free to reach out to us anytime. Our team is available 24 hours a day to assist you with your requests.

If you require assistance with issues like flight disruptions or baggage problems, or if you have feedback to share with us, you can easily do so through our Help Centre. Simply fill out the appropriate form, providing all the necessary details and attaching any relevant documents. Our team will review your submission and provide the necessary assistance or address your feedback accordingly.