• Chargeable seat MySEAT is only available on flights operated by Air Astana.
• Reservation of 1st, 2nd, and emergency exit row seats (except 41st row) in Economy Class are not available on flights Almaty - London - Almaty and Astana - Frankfurt - Astana when Economy Sleeper is offered. 
• Unaccompanied Minors cannot book chargeable seats. 
• Nomad Club Diamond and Gold Members can reserve chargeable and any regular seats for free.
• MySEAT cannot be purchased by Ticket Discount Certificate or Nomad club points but can be redeemed against Gift Card in own Air Astana ticketing offices across Kazakhstan. 
• After purchase, the MySEAT can be rebooked for free to another date or changed to another available paid seat, as long as the route is not changed. The MySEAT is non-refundable. Route changes or refunds are not allowed, even if there are no available seats when voluntarily changed.
• MySEAT can be changed for operational, safety or security reasons, even after the boarding. Air Astana will endeavor to seat you in a suitable alternative seat. Our crew will look for row with the same characteristic as has been booked before. 
• MySEAT is not transferable to any other passengers.
• Passengers travelling with animals cannot be seated on the 1st and Emergence exit rows.

• You will not receive a refund for paid seating in following cases:

- if you cancel or rebook your flight;
- if you want to change your seat;
- you were involuntarily or voluntarily upgraded to Business class;
- you did not meet safety requirements to sit in the chosen seat type;
- no show in case of non-compliance with immigration and other requirements.

• If it’s not possible to provide a similar seat due to flight delay or cancel, the passenger can make a refund. Full refund permitted, the passenger transferred to a free seat.
• To proceed with refund please contact sales agent that issued the service. The exception applies for MySEAT issued by an international agency, in that case please contact  Help Centre.
• We cannot process refund applications at the airport or on board.
• Unless otherwise stated, we will only make a refund to the credit card used.

• Emergency exit row seats are situated either next to or immediately behind the exit door.
• In the unlikely event of an evacuation passenger must assist in the opening of the emergency door.
• Emergency exit seats will only be available if passenger meets the safety requirements. The passenger who occupies emergency exit row seat should be in full fitness and able to understand printed and verbal instructions given in English, Russian or Kazakh.
• Passengers with V booking class (Youth and Senior fare) cannot purchase Emergency exit row.
• Passengers who are not eligible to book emergency exit seat MySEAT:

- persons who physically and mentally are not able to open an emergency exit door;
- children and teenagers (2-18 yrs.), including Unaccompanied minors;
- passengers with infants and/or children;
- passengers with pet animal;
- passengers whose physical size would prevent them from being able to move quickly;
- passengers who, due to language problems, might not become aware of instructions given in English, Russian or Kazakh.
- senior passengers;
- pregnant women;
- passengers who require extension seat belt;
- passengers with special needs.

• The final decision on passenger seating at emergency exit row is with airline staff operating the flight.
• On board airline staff will check whether you meet safety requirements you've agreed to when reserving your emergency exit row seat. If you don't, we will have to take the decision to assign you another seat with no refund.
• If your circumstances change and you no longer meet the requirements you should contact Help Centre at least 48 hours before your flight departs.