Hotline
JSC Air Astana pays special attention to the
maintenance of corporate culture that demonstrates adherence to the
principles of fairness, transparency and honesty.
In order to further maintain a positive image, the Company is pleased to
announce the launch of the Hotline for the timely identification and
prevention of violations of the legislation and/or Code of Conduct,
including cases of fraud, corruption, discrimination, unethical behavior and
other violations related to the activities of Air Astana and FlyArystan
airlines.
According to the Speak-Up
Policy
you may report such cases via the following
communication channels:
The Hotline is available both for employees of
the Company and for the third parties interacting with the Company
(customers, counteragents and other stakeholders).
In order to ensure confidentiality and
anonymity, all the received reports are received and processed by an
external independent Operator, who daily compiles consolidated reports and
sends them to Compliance and Sustainable Development Department.
If you wish not to disclose your data when submitting a message, they will
not be registered and will not be transferred to the Company. However, in
order to process your message in the most effective and timely manner, you
will be asked to leave the contact information. Herewith, by contacting the
Hotline, you agree to the processing of your personal data by employees of
an external independent Operator, and transfer of the received data to the
Company’s responsible employees, who will ensure professional and
confidential consideration of your message.
For more detailed information about the Hotline, please refer to the "Frequently
Asked Questions"
section.
We thank you for cooperation and assistance!
NOTE:
The Hotline is intended only for reporting of information regarding
violations of legislation and/or Code of Conduct, including cases of fraud,
corruption, discrimination, unethical behavior and other violations related
to the activities of the Company.
Questions related to the creation/change/cancellation of bookings, refunds,
special and other requests related to your trip should be sent to
Call Centre.
If you have any queries related to cargo sales, please contact the
corresponding
Sales
Offices
.
If you have any queries related to Nomad club programme or
complaints/opinion about the Company’s service level, you may send them to
the
contacts
indicated on the Company’s official website.
Important! The Hotline should not be used to place pressure on
employees and partners and/or to force them to take/abstain from certain
actions and should not be considered as a revenge tool for personal reasons.