Rebooking & Refunds
Please note that this page is solely dedicated to rebooking and refunds for those who have tested positive for COVID-19. If you do not fall under this category, we kindly ask that you refer to our regular rebooking and refund policies.
Rebooking
If you are travelling on an Air Astana operated international flight and would like to either change dates or destination, you can do so by:
1. Date change without penalty to any future date; (collecting
fare difference, if applicable).
2. Re-route to alternative routes operated by Air Astana without
penalty (collecting fare difference, if applicable).
For passengers applying with positive COVID-19 (valid for 72 hours), free rebooking is allowed for dates within 10 days of the result for departures through December 31, 2022 (travel must be
completed by December 31, 2022).
To make changes please use
this link
and check the box to confirm that you want to rebook your ticket
for an international flight because your travel plans have
changed due to government restrictions and the negative impact of
COVID-19.
Full Refund
For passengers applying with positive COVID-19 (valid for 72 hours), a full refund is allowed for departures through December 31, 2022.
Please contact your point of purchase for a ticket refund on domestic or international routes or apply through
the refund application page.