Note: If you have any queries relating to flight booking/ reservation changes / cancellation, refund, Special services and Assistance, and others questions relating to your journey, please send to  Call Centre.

Dear passengers! 

This page is intended for Air Astana customers feedback. Here you can submit an interested questions, share your comments and wishes. 

Kindly choose a subject you are interested in and fill-in the fields. Please note that correct fill-in of the form will help us to provide you with prompt and qualified answer. 

The airline reserves the right not to reply on your query in case: 

  • message content has no relevance to JSC Air Astana;
  • message content violates the RK legislation;
  • message content contradicts public morality and ethics and has an offensive character.

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If you would like to make a complaint please contact our customer relations team who can be contacted at:

Please note that for eligible passengers, an Online Dispute Resolution (ODR) platform has been set up by the European Commission: which provides easy access to alternative dispute resolution (ADR).

Air Astana in the UK has appointed The Retail Ombudsman as our Alternative Dispute Resolution provider. If you departed from a UK airport and you have a complaint against Air Astana, and you believe that the response offered by Air Astana is not satisfactory and wish to take your complaint further, you have the option of referring your complaint to The Retail Ombudsman.  The contact details of The Retail Ombudsman are as follows:

The Retail Ombudsman
Telephone: 0203 137 8268
Address: The Retail Ombudsman, 33rd Floor Euston Towers, 286 Euston Road, London NW1 3DP