Confirmation Letters
Obtain Your Necessary Confirmations Simply
In case of a delayed or canceled flight, and if you need confirmation for changes in departure times or the use of your electronic ticket, as well as for ticket refunds, we can provide a confirmation letter. Choose from the options below to access your necessary confirmation letters, and feel free to contact us for any additional support. No other types of confirmation letters can be provided.Types of Confirmation Letters
Frequently Asked Questions
Find answers related to the confirmation letters policy.Confirmation letters are accessible 3 days after the date of departure or date of refund. Please allow this period for system updates and data verification before requesting your document.
Flight status confirmation letters are issued only after the actual completion of the flight. Requests made before the flight has taken place cannot be processed.
To process such requests, a notarization, guarantee letter, or a letter from the passenger(s) (with a scanned copy and signature) is needed. This confirms their consent for sharing confidential information with a trusted third party. Without this documentation, the request will not be processed.
No, confirmation letters can only be issued in the currency that was used for purchasing the ticket.
Confirmation letters cannot confirm specific fares or fares valid on certain dates or flight segments. This information is available on our website.