Essential Information

Online Booking

You can buy tickets at Book Flights section of this website. Please refer to the Online Booking Instructions and Help page for more details.
You will need to pay your ticket immediately using a valid credit card (reservations are not allowed).
For the currencies
USD (US dollar),
EUR (Euro),
GBP (British pound sterling),
AED (United Arab Emirates dirham),
THB (Thai baht),
CNY (Chinese yuan),
INR (Indian rupee),
KRW (South Korean won),
HKD (Hong Kong dollars)
it is possible to pay only by credit or debit cards of Visa and MasterCard payment systems, plus the Maestro, Cirrus debit cards issued by Kazkommertsbank only. For the KZT (Kazakhstan tenge) currency you can pay with any Visa, MasterCard, American Express, Maestro and Cirrus cards.
You can either email a message to Air Astana at or use the “Contact Us” section of this website. Your query will be answered by one of our agents.
You will receive an e-ticket, which will be sent via email after the booking. When you receive the ticket via e-mail, simply print it off and present it during check-in.
Air Astana is pleased to offer special meals to suit special dietary needs. You may request a special meal at the time of buying your ticket at Step 4 during booking. Special meals must be requested no later than 24 hours prior to the scheduled departure time of your flight.
It is not possible to make an online booking for an unaccompanied child. They should be booked with adult.
Our system will accept bookings for children from 2 to 11 years for international routes, and from 2 to 14 years for domestic routes.
No. However, please be advised that the card holder will be responsible for all transactions made during online purchase.
This depends on the ticket rules chosen. You can either send a message to Air Astana, by sending an email to, or using the “Contact Us” section of this website. Your query will be answered by one of our agents.
You are allowed to purchase a ticket up to one hour before departure at Book Flights section and you have a maximum of 20 minutes to complete your transaction.
You can choose your own seat 48 hours before departure at Step 4 of the booking process by clicking on Additional options or by sending an email request to
By selecting “My dates are flexible” you specify that the price is more important than dates of travel and you will be shown other cheap prices available for +/- 3 days.
If you would like to get more detailed information about your reservation (ticket cost, flight number, time of your arrival/departure, fare conditions, airport and fuel charges), please use the Check My Trip facility available on the ‘Manage Your Trip’ tab.
Refunds depend on the fare condition of your booking. To check if you are eligible for a refund, you can go to the homepage. There, you can select the My Booking section and chose the Online Refund service.

An invoice is not required for a transportation service issued as an electronic ticket if the following requirements are met (as per the sub point 2 of point 15 of the article 263 of the Kazakhstan Tax Code): submission of your boarding pass submission of your payment documents (cash or credit card receipts). In case of loss of any documents mentioned above, Air Astana will provide you with the fiscal invoice. To receive the fiscal invoice please go to the page or submit a request by emailing to: