The certificate is issued by Air Astana staff as compensation. On receipt of the certificate, the passenger/customer releases the Air Astana carrier from and against all and any claims on their application, including claims for additional compensation.

The certificate can be redeemed at our own sales offices when you purchase your next ticket. You must present the certificate to the ticketing agent at the time of payment.

If the price of the new ticket is lower than the value of the certificate, the difference is non-refundable. If the price of the new ticket is higher, you’ll have to pay the remaining amount. The certificate is not valid as an independent document for transportation and does not cover the airport charges indicated on the ticket.

Kazakh Tenge, United States Dollars, or the local currency depending on where it was issued.

The certificate can only be used for flights operated by Air Astana.