At times, we have to make certain changes that may affect your flight. The reasons for such changes may be different: technical, weather conditions, force majeure, etc., and, as a result, we are forced to change the route, date/time of the flight or even cancel the flight. As these things happen, we would like to ensure you that we do our best to inform you of the changes as soon as possible.
We send notifications about changes via text messages and/or email using the contact information inserted in the bookings. Timeframes of the notifications may vary depending on when the changes occur.
Please help us to ensure you are well informed of the changes by:
1) Providing us with your active phone number and email address when booking your ticket via our Call Center, ticketing offices or travel agents. When making a booking on our website, please double check your contact details to avoid any typos.
2) Making sure you have continuous access to your inbox and checking SMS and email notifications coming from Air Astana.
We will not use this contact information for marketing purposes unless we receive your explicit permission to do so.