Confirmation Letter


In order to receive Confirmation letter for a domestic flight, please enter the ticket number below.

*Confirmation letter can be generated after 3 days from the date of departure.




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* in accordance with paragraphs 1, 2 of Article 11 of the Law of the Republic of Kazakhstan from 21 May 2013 on “Personal Data Protection”, I am familiar with and hereby agree to the terms and conditions of issuing an electronic confirmation letter for Air Astana flight that I have taken.




In order to receive Confirmation letter that your international flight has been taken, please send an email by specifying a passenger's full name, passport information, ticket number, flight direction, flight date, reason for request and Air Astana ticketing office address, where you would like to receive your certificate, to: invoices.finance@airastana.com*

*The document will be provided within 5 working days and free of charge.

Rules:

Please read our internal rules in providing Confirmation letters for the passengers, performing flights with JSC Air Astana:

  • in response to the inquiry of any individual (passenger) the Confirmation letter can be provided to inquiring individual (passenger) or to a third party only if notarized Power of Attorney has been provided;

  • in response to the inquiry of any legal entity a Confirmation letter can be provided only for the purpose of confirming that the flight has been taken by secondees. The letter can be  issued to the secondee (passenger) or to a third party only if notarized Power of Attorney has been provided;

  • Confirmation letter can be issued only in a currency that was used for purchasing a ticket;

  • Confirmation letter for confirming the fares, fares valid on specific dates or flight segments cannot be issued. You can find fare and flight direction information on our website;

  • In order to receive Confirmation letter about flight cancellation/delay, please send an email with your request to: customer.relations@airastana.com;

  • if you need a Confirmation letter that the flight has been taken, in order to claim for a missing points of Nomad Club, please send an email to: invoices.finance@airastana.com;

  • no other Confirmation letters can be provided, and requests for other confirmation letters will not be considered.