Essential Information

Special needs

We are glad to offer a variety of special meals that have been created to suit many specific requirements. Click here for more info.

You can order a special meal 

  • while booking process on our website or 
  • when you book a ticket with ticketing or travel agencies; 
  • via Manage my booking service on our site; 
  • you may also contact our 24 hour Call Centre on +7 (727) 244 44 77 or send an e-mail to call.centre@airastana.com

Special meal must be requested at least 24 hours prior to departure. Please check the special meal availability on your flight by contacting our Call Centre on +7 (727) 244 44 77. Click here for more info.

We are offering a wide array of dishes at your demand: 

  • vegan dishes - VGML, 
  • indian cousine (non-vegetarian) - HNML, 
  • baby nutrition - CHNL, 
  • nutrition for infants - BBML, 
  • light meals - BLML, 
  • diabetes-friendly meals - DBML, 
  • fruit plate - FPML, 
  • gluten-free dishes - GFML, 
  • kosher meal - KSML *
  • low calorie meal - LCML, 
  • low-fat meal - LFML, 
  • low-salt meal - LSML, 
  • lactose-free - NLML, 
  • raw vegetables - RVML, 
  • muslim meal - MOML, 
  • dishes for lacto and vegetarians - VLML, 
  • jainistic vegetarian meals - VJML, 
  • eastern vegetarian meals - VOML

(* kosher food isn't served on flights departing from Kazakhstan).

Yes, child fare is available and discount is applied to the basic ticket cost. Child fare is not applicable on the special tariffs. For additional information, you can contact  Сall centre: mob. +7 702 702 44 77, Almaty +7(727)2444477 and Astana +7(7172)584477; or send us an e-mail to call.centre@airastana.com. Please click here for Fares and Fare Rules.

Lap babies (2 year old) that do not occupy a full seat are eligible for free flights.

Passengers traveling with their children (age of 1) can utilize baby cradles depending on the type of the aircraft. In order to reserve a baby cradle, you need to reach out for your travel agency or contact us directly through the e-mail special.services@airastana.com. Click here for more info.

Air Astana is pleased to welcome unaccompanied children in both domestic and international flights, ranging from 6 to 15 years inclusive. For additional security, unaccompanied minors will not be accepted for all Domestic and International flights of JSC «Air Astana» from 23:00 p.m. to 6:00 a.m. (at the point of origin), even in case of absence of alternative flights. Regardless of arrival time. Click here for more info.

Please note that we cannot accept unaccompanied children for travel on connecting flights that require a change of aircraft. Exception: Unaccompanied Minors will be accepted on transit flights from Almaty via Astana to London, Frankfurt, Paris. Transit stop in Astana should not exceed 2,5 hours. Click here for more info.

Air Astana does not charge for accommodating service of unaccompanied minors. Click here for more info.

For additional security, unaccompanied minors will not be accepted for all Domestic and International flights of JSC «Air Astana» from 23:00 p.m. to 6:00 a.m. (at the point of origin), even in case of absence of alternative flights. Regardless of arrival time.  Click here for more info.

Yes, subject to conditions. Your pet must be kept inside a special pet container at all times. The maximum size of the pet container is 30 x 47 x 27 cm (for all aircraft types except the Embraer 190, where the container should be no larger than 29 x 43 x 26 cm in order to fit under the seat). The maximum weight is 8 kg (17 lb) for a pet, including the container. Only one container per passenger is allowed. Alternatively, your pet may also be transported as checked baggage and carried in the aircraft hold (2 times the normal excess baggage rates apply) or it can be transported as cargo (special cargo rates apply). Birds and rodents cannot travel in the passenger cabin but can be transported in the cargo hold. In case you need to transport small fish: an aquarium or glass jar with a cover (with apertures for air) and the minimum quantity of water necessary for the wellbeing of the fish, you cannot transport fish in open plastic bags. Please send notification of your intension to carry animals and fish on board Air Astana flights at least 24 hours in advance of your flight departure, to either your travel agent or to the Air Astana Special Services desk (special.services@airastana.com). Further information can be found in the Carriage of Pets section of this website.

You will be asked to provide the following documents for transporting of pets: 

  • pet’s passport; 
  • a veterinary certificate;
  • an identifying micro chip or tattoo for European countries*. 

*This is not necessary when transporting animals within Kazakhstan or to Russia. Click here for more info.

Yes. These is a range of services with guidelines on what you can expect from us. Wheelchair for passengers who can ascend and descend steps and make their own way to and from the cabin seat but require wheelchair assistance to cover long distances. Wheelchair for passengers who cannot ascend and descend steps (requiring carrying), but are able to make their own way to and from cabin seat (these passengers also require a wheelchair to cover long distances). Wheelchair for passengers who are completely immobile and require a wheelchair to and from aircraft (who must be carried up and down steps, and to and from their cabin seat). If you have your own wheelchair it will be carried as checked baggage free of charge. Passengers who can be transported only on stretches can be accepted for transportation on Air Astana flights. Each stretcher case must be accompanied by at least one additional passenger. In order to give our passengers the best possible assistance, please send all relevant information to us at least 24 hours before departure (72 hours for stretchers). To request special assistance, please e-mail us at special.services@airastana.com.  Click here for more info.

According to the rules of Air Astana, expectant mother with a pregnancy to 22 weeks are transported without the provision of doctor certificate about the possibility to travel. Expectant mothers with a pregnancy from 22 weeks until 34 weeks inclusive in singleton pregnancies ( 22-32 weeks inclusive of multiple pregnancy) can be accepted for air carriage only if there is a doctor certificate of medical organizations about pregnancy and good health. Expectant mothers with a pregnancy of over 34 weeks in singleton pregnancies (over 32 weeks with multiple pregnancies) are carried on the findings of the Medical Consultative Board or equivalent competence doctor’s comission.  Air Astana is eligible to refuse to transport Expectant mother even due to availability of medical certificate, if the delivery date is expected in the nearest 7 calendary days. Depending on her overall physical condition, the pregnant passenger may not be accepted for transportation by the decision of the flight crew and ground services. Click here for more info. 

Please contact your local Air Astana office and we will make every effort to meet your needs. Call Centre tel: +7 702 702 44 77, +7 (727) 244 44 77 (Almaty), +7 (717) 258 44 77 (Astana) or send an e-mail to call.centre@airastana.com