Policies for Children, Infants and Unaccompanied Minors
At Air Astana we welcome all passengers on board, especially our youngest travellers. We offer special services for children and unaccompanied minors as well as a range of child and infant discounts. The following section outlines our pricing policy for children as well as the special services we offer for infants and young people travelling alone.
Children and Infants
For domestic travel within Kazakhstan: children (2 to 14 years old inclusive) pay 50% of the applicable adult fare and can fly with us when accompanied by a fare-paying adult of 18 years or older. For international travel: children (2 to 11 years old inclusive) pay 50% of the applicable adult fare and can fly with us when accompanied by a fare-paying adult of 18 years or older.
Infants under the age of two years can travel without charge if they have no allocated seat but share the seat of an accompanying adult who is 18 years or older.
Infants under the age of two years travelling with an allocated seat pay 50% of the applicable adult fare.
On international through flights with airline partners:
Children aged 2 to 11 years old inclusive pay 75% of the applicable adult fare and can fly with us on all flights when accompanied by an adult who is 18 years or older.
Infants under the age of two travelling without the use of a seat pay 10% of the applicable adult fare, and can fly with us when accompanied by an adult who is 18 years or older.
Infants under the age of two travelling with the use of a seat pay 75% of the applicable adult fare and can fly with us when accompanied by an adult who is 18 years or older.
Child safety seat
An airline ticket, providing an individual place, must be issued in order to carry on a child safety seat , it is charged according to set fare .
Seat width must not exceed 41 cm. Child safety seat must be with fastener for fixing to a passenger seat. Seat must be certified, as evidenced by the presence of a special mark or label. The airline does not provide passengers with child safety seats.
While boarding a passenger solely carries on a child safety seat to its seat in a cabin. Flight attendants will help to secure the seat using belts. Child safety seat should be placed in a window seat.
The online check-in, as well as self-service Kiosks, are not available for passengers willing to carry on a child safety seat.
A preliminary request is required at least 24 hours before departure. For this purpose, you may contact us at the address firstname.lastname@example.org or apply to 24 Hour Call Centre.
Passengers travelling with young babies (one year and younger) can use our baby bassinets to make their journey more comfortable and secure. This service is available for an additional charge on the following aircraft: Airbus A321 (economy and business class), Boeing B767 (economy and business class), Embraer E190 (economy and business class) and Airbus A319 and A320 (business class only). In order to reserve your baby bassinet please advise your travel agent when making your flight reservation or contact email@example.com directly. It is necessary to know that baby bassinets are not available on some aircrafts operated by Air Astana (such as the Boeing B757 and certain Airbus aircrafts) due to configuration of fleet. Before planning your trip, we recommend you to check the availability of baby bassinets in advance on the desired flight.
Air Astana recognises that parents and guardians sometimes have no choice but to send their children on flights alone and entrust them to the airline for safe keeping. Air Astana is pleased to welcome unaccompanied children in both domestic and international flights, ranging from 6 to 15 years inclusive, and hopes that the policies and procedures in place will make this decision somewhat easier.
Air Astana does not charge for accommodating unaccompanied minors.
For domestic travel within Kazakhstan, unaccompanied minors between the ages of 6 and 14 pay 50% of the applicable adult fare. Unaccompanied minors aged 15 pay the applicable adult fare.
For international travel, unaccompanied minors between 6 and 11 pay 75% of the applicable adult fare. Unaccompanied minors aged 12-15 pay the applicable adult fare.
Travelling from France: Unaccompanied Minors (below 18 years old) must present the duly completed and signed Authorization To Exit the Country at the exit border controls in France. The original form of the authorization shall be presented together with the identity document of the minors as well as a copy of identity document of the parent who signed the form. The form can be downloaded here.
Please note that we cannot accept unaccompanied children for travel on connecting flights that require a change of aircraft.
Exception: Unaccompanied minors can be accepted for transit flights from Almaty to London, Frankfurt and Paris via Astana. Children will be accompanied by Air Astana staff during their stop in Astana. Transit stop in Astana should not exceed 2,5 hours on Almaty-London and Paris-Almaty flights and 2 hours on Almaty-Paris, Almaty-Frankfurt-Almaty, London-Almaty flights.
When making your reservation, the parents or guardian of the unaccompanied minor must complete and sign the application form for the unaccompanied minor’s transportation. This will include information on both the responsible adult delivering the minor upon departure and the responsible adult collecting the minor upon arrival:
- Unaccompanied minor's name
- Unaccompanied minor's date of birth
- Unaccompanied flights/dates
- Full name
- Relation to passenger
- Address in departure/arrival location
- E-mail address
Children under 6 years cannot travel without being accompanied by an adult.
Should the responsible adult who is taking the unaccompanied minor to the airport upon departure, or collecting them on arrival, not be the mother, father or legal guardian of the child, the mother, father or legal guardian will be asked for a notarised letter approving the release of the child to the named responsible adult.
For additional security, unaccompanied minors will not be accepted for all Domestic and International flights of JSC «Air Astana» from 23:00 p.m. to 6:00 a.m. (at the point of origin), even in case of absence of alternative flights. Regardless of arrival time.
Immigration authorities in certain countries require travellers to show proof of a return ticket when crossing their borders. Travellers are advised to refer to the consular section of their destination to ascertain this requirement. In such instances, unaccompanied minors travelling on Air Astana International services are required to be in possession of physical proof of such return travel documents and carry a printed copy of their electronic ticket.
Please make reservations for unaccompanied minors at least 24 hours before their scheduled departure by contacting firstname.lastname@example.org or your travel agent.
Unaccompanied child must arrive at the airport to check-in no later than 1.5 hours prior to departure, as the check-in procedures require some time for checking and filling out the supporting documents.
The above provisions are applicable when travelling with Air Astana. In the event that the journey combines two or more airlines, please contact your local Air Astana city or airport ticket office for further advice.
On international through flights with airline partners, unaccompanied minors between 6 and 11 years old pay 75% of the applicable adult fare. Unaccompanied minors aged 12-17 pay the applicable adult fare.
Please note that for safety reasons, when carrying unaccompanied children on Air Astana flights, the minimum adult to child ratio requirement is one accompanying adult for every 15 children.