Ticketing and Reservations
Our Department is responsible for ticket booking and sales, and also for providing information about the company services to our clients.
Our team consists of young, energetic and qualified specialists who try to maintain the airline's image at the highest level.
We aim to select the most suitable routes to our passengers with best prices and comfortable transfers. The main feature of the department is providing "first hand" information 24/7 as well as utilizing modern electronic means of notification such as: sms-notifications (about changes, delays, time of payment, etc.), chat (exchange of messages) and notifications and responses via email. The Department employees possess extensive knowledge about the company and its services and respond to various needs of our customers on a daily basis.
Our employees regularly attend different trainings to improve their skills in providing high quality service to our customers. Many agents have IATA (International Air Transport Association) certification which proves the high level qualification of a sales and ticketing specialist.
Air Astana uses Amadeus reservation and ticketing system which has a worldwide recognition among the airlines. The company regularly purchases updates for the program; this helps to minimize the time spent on the request processing and leads to more convenient and prompt passenger service.
Right now you have a chance to become a part of our team. All you need is:
1. Sign up on our website;
2. Apply for the interested position