Feedback

Note: If you have any queries relating to flight booking/ reservation changes / cancellation, refund, Special services and Assistance, and others questions relating to your journey, please send to Call Centre.

Dear passengers! 

This page is intended for Air Astana customers feedback. Here you can submit an interested questions, share your comments and wishes. 

Kindly choose a subject you are interested in and fill-in the fields. Please note that correct fill-in of the form will help us to provide you with prompt and qualified answer. 

The airline reserves the right not to reply on your query in case: 

  • message content has no relevance to JSC Air Astana;
  • message content violates the RK legislation;
  • message content contradicts public morality and ethics and has an offensive character.











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