Confirmation Letters
Obtain Your Necessary Confirmations SimplyIn case of a delayed or canceled flight, and if you need confirmation for changes in departure times or the use of your electronic ticket, as well as for ticket refunds, we can provide a confirmation letter. Choose from the options below to access your necessary confirmation letters, and feel free to contact us for any additional support.
Types of Confirmation Letters
Frequently Asked QuestionsFind answers related to the confirmation letters policy.
What is required for the provision of confirmation letters for exchanged or partially used tickets?
Data sharing requirements for third partiesTo process such requests, a notarization, guarantee letter, or a letter from the passenger(s) (with a scanned copy and signature) is needed. This confirms their consent for sharing confidential information with a trusted third party. Without this documentation, the request will not be processed.
Can confirmation letters be issued in a currency other than the one used for ticket purchase?
Currency specifications for confirmation lettersNo, confirmation letters can only be issued in the currency that was used for purchasing the ticket.
What information can be confirmed through a confirmation letter?
Specifications on content in confirmation lettersConfirmation letters cannot confirm specific fares or fares valid on certain dates or flight segments. This information is available on our website.