Web Check-In is a fast and convenient way to check-in for your flight
On the day of departure, you can:
Check-in for your flight and check-in passengers travelling with you
Select your seat on the plane
Print your boarding pass
Complete your personal details required by the customs services
You can check-in online for your Air Astana scheduled flight and for any connecting flight(s)
The following passenger categories have to check-in at the airport:
Passengers with an extra seat
Passengers on a stretcher
To check-in, you have to complete these steps:
Personal data update
Boarding Pass printing
You can also use the following services if needed:
Frequent Flyer update
To identify, you need to enter the following information:
Surname: as it is written on the booking confirmation
Boarding point: The name of the airport you initially depart from
A form of identification. Your booking can be retrieved by different means:
Booking reference: A 6-digit alphanumeric code (e.g. ABC123)
Ticket number: A 13-digit number (e.g. 4652400623623)
Frequent flyer number: A frequent flyer number for one of the passengers on the booking (e.g. 102061982)
Passport Number: A number (up to 25 characters)
The identification will be complete only if the form of identification is on the booking. The Booking Reference and the Ticket Number are always listed on the booking.
If you are travelling with friends or family, you can check in together by ticking this box, even if you are on different bookings.
More than one booking may be retrieved. In this case, you have to select the booking you want to check-in for. If you have only one booking, this screen will not appear.
Some passengers may already be checked-in or these passengers may have requested extra-services which are only available at airport check-in. The passenger names are displayed for informational purposes but no modification can be made for them.
If you have a request regarding any passengers, please call customer services or contact an airport agent.
If you are travelling with other people who are on the same or another booking, you can add them to check-in and be seated together. These passengers must be on the same flight and in the same class listings as you in order to be accepted by the check-in process.
The frequent flyer is displayed if it is found on the booking. If you do not see it this means that the frequent flyer is not on the booking. You can add it by clicking on the "add frequent flyer" button.
Some flights are on different airlines and cannot be checked-in online. You need to go to the airport to check in for these flights.
On domestic flights, you can sit wherever you want on the plane. Boarding is on a first boarded, first served basis. Therefore, you cannot select your seat for these flights.
On international flights, some countries customs require specific passenger data before you are allowed to enter the country. For these flights, we have to enter the data before allowing you to board the plane. You can use Web Check-In to enter the data. If you don't have the data, you can still check-in but you will have to provide the data at the airport before you can obtain your boarding pass.
The airline does not use the data provided for any other purpose than to fulfill customs requirements. Your data will not be stored nor used once the custom process is completed.
Some security requirements forbid us to print boarding passes. In this case, the security reason is displayed next to the passenger name. You are still checked-in and you can collect your boarding pass at the airport once security requirements are complete.
To select a seat, you have to select a passenger on the left column and then select an available seat on the seat map. You can do that for all passengers in your party and then confirm the new seat or cancel the seat change and return to the confirmation page and have the previous assigned seat.
It may happen that while you were selecting your seat, another passenger requested the seats you selected. In this case, other seats have been assigned to you. You can return to the seat map to request other seats.
Another possible reason is that you you swapped seats between the different passengers of your group. You should instead keep your seats and change them once you are on the plane.
Only airline and airline partners frequent flyer cards can be used. If your frequent flyer programme does not appear on the list, you cannot apply for miles for this flight.
If you only carry hand baggage, you are advised to arrive not later than 15 minutes before the flight time, stated in your ticket
As the result of your online registration, a boarding pass is formed and sent to you as a PDF file via your e-mail. Now you can print it out and take it with you to the airport. However, if you lack the opportunity to do so, do not worry: you can receive your boarding pass at the registration desk at the airport. Please, keep in mind, that once registration for the flight is over, boarding pass for this flight can no longer be issued.