Air Astana offers a whole range of fares on its flights. Each fare type has its own set of conditions. Before purchasing the tickets, we recommend that you carefully read the conditions of the chosen fare. We reserve the right to amend the fare rules at any time without notice. If your itinerary contains different fare types on different flight segments, the conditions of each fare type shall apply.
In case of cancelling your seats on a particular flight, you must cancel or rebook your reservation before the scheduled time of check-in closure. If you fail to do so before the flight’s scheduled check-in closure time, you will be charged an additional penalty for failing to report for a flight (NO-SHOW), specified in the conditions of the fare, regardless of whether the seats were cancelled or not.
You can access helpful information about our services or submit your requests on various subjects directly to Air Astana.