Essential Information

Arbitration Board

Air Astana is by choice a member of the söp (arbitration board for public passenger transportation e.V.), an arbitration board accepted by the consumer dispute resolution mediation law and obligated to take part at consumer dispute resolution mediations.

Contact and further information:

söp- Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Address: Fasanenstr. 81, 10623 Berlin
Tel.: 030-644 99 33-0
FAX: 030-644 99 33-10
E-mail: kontakt@soep-online.de
Website: http://www.soep-online.de