** If more than 10 digits, do not add last digits 01, 02. Original letter is not provided.
If your electronic-ticket is not formed on the company's website, please contact us at this email address firstname.lastname@example.org*.
Provision of data to third (trusted) persons for exchanged and / or partially used tickets:
Kindly ask you to send a notarization, or a guarantee letter or letter from the passenger(s) (scanned copy with signature - all templates in free form), that he /she (they) do not have any claims for the provision of his /her (their) confidential information to a third party. Otherwise, the request will not be processed.
*The document will be provided within 5 working days and free of charge.
Please read our internal rules in providing Confirmation letters for the passengers, performing flights with JSC Air Astana:
Confirmation letter can be issued only in a currency that was used for purchasing a ticket;
Confirmation letter for confirming the fares, fares valid on specific dates or flight segments cannot be issued. You can find fare and flight direction information on our website;
In order to receive Confirmation letter about flight cancellation/delay, please send an email with your request to: email@example.com;
All requests of the Nomad Club program should be addressed to: firstname.lastname@example.org;
no other Confirmation letters can be provided, and requests for other confirmation letters will not be considered.