Essential Information

Air Astana Website Terms of Use


General terms

The Air Astana website is owned and operated by Air Astana Joint Stock Company (herein after referred to as “Air Astana”).

Your use of the Air Astana website indicates your agreement to be bound by Air Astana Website Terms of Use stated herein. These Terms of Use refer only to the use of this website and separate terms and conditions apply to airline carriage, use of online booking engine, prize draws or any other promotion and other services.

1. Limitations of use

You may only use or access this website to get information about Air Astana or its products and services, and to check their availability and to purchase or use those products and services offered on our website. By using this website you may also make online booking and reservations. Use of our website for any other purposes, including any commercial use, is expressly prohibited.

The content and structure of the Air Astana website are protected by copyrights. The material contained within the Site is the property of Air Astana or its affiliates unless identified as belonging to third parties. No material from this web site may be copied, modified, altered, reproduced, republished, uploaded, posted, transmitted, sold or distributed in any way, without the prior written permission of Air Astana, unless explicitly stated otherwise by law. Reference to the airline web site is obligatory if such permission has been granted by Air Astana. This site is for your personal, non-commercial use.

You may not use the Air Astana website in a manner which causes an infringement of the proprietary rights of others.

You may not block, overwrite or modify any Air Astana generated content or in other way disrupt the Air Astana website.

You may not acquire, or attempt to acquire, any unauthorised access to any of our networks, by whatever means.

You may not make any unauthorised, false or fraudulent bookings, in particular any bookings which are paid for with credit cards or bank account details belonging to a third party that has not consented to this. False, speculative, or fraudulent reservations are strictly prohibited.

You accept financial responsibility for all transactions made under your name or account including charging back.

You warrant that all information you provide about yourself is true and accurate.

2. Legal disclaimer

Air Astana updates and very carefully checks the information on the site. The services, products, and information published on this website may include inaccuracies or typographical errors and Air Astana may make improvements and/or changes to this website at any time.

Air Astana endeavours to publish accurate and up-to-date information on its website. Air Astana accepts no liability whatsoever, for the topicality, accuracy, completeness and quality of the information provided and does not bear responsibility for consequences of use of the information published on the website.

Air Astana makes no representations or warranties, either expressed or implied, with respect to the Air Astana website or the contents or use of it and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

3. Changes to this website

Air Astana reserves the right, at any time and without prior notice, to undertake improvements or modifications in respect of the information, services, products and other contents of the Air Astana website.

Air Astana reserves the right to modify the information in the web service and is not liable for the possible misprints.

4. Links to third party websites

The Air Astana website provides you with convenient links and references to other websites. Air Astana does not endorse any information, products or services contained on or offered through the linked websites. Likewise, Air Astana does not endorse any persons or entities that are associated with other websites linked via our website. These third party sites and content are not maintained, operated or controlled by Air Astana, and Air Astana does not provide any guarantees regarding these sites. You assume sole liability for the use or access of such third party sites and content.

Third Party links and pointers are included solely for your convenience, and do not constitute any endorsement by Air Astana. You assume sole responsibility for use of the Third Party links.

You may not establish and/or operate links to this website without the prior written consent of Air Astana. Such consent may be withdrawn at any time at Air Astana’s own discretion.

5. Customer Feedback

Customer feedback is an information service of Air Astana, designed to provide necessary and timely information and to consider complaints or proposals addressed to the Air Astana.

Any User has the right to address his/her concerns, proposals and ideas using Contact Us service. The User should fill in correct data about himself/herself such as Name, E-mail, Contact and Subject before sending. Your feedback will be considered by a relevant department not later than 30 calendar days from the date of receiving your feedback. 

Air Astana reserves the right not to answer a customer feedback if it contains partial information, contradicts the current legislation or moral principles.

6. Governing law and breach of this policy

The law applicable to these Website Terms of Use is the law of the Republic of Kazakhstan and the courts of the Republic of Kazakhstan will have exclusive jurisdiction in case of any dispute.

Air Astana will determine whether there has been a breach of this Policy through your use of the website. If a breach of this Policy has occurred Air Astana may take such action as it deems appropriate including denying you access to the website, bringing legal proceedings against you and disclosing such information to law enforcement authorities as Air Astana feels appropriate.

7. Concluding provisions

Air Astana further reserves the right to modify these Website Terms of Use at any time. Any such modification shall be effective immediately upon posting the amended Website Terms of Use on the website. Accordingly, your continued access or use of the Air Astana website is deemed to be your acceptance of the modified Website Terms of Use.