Terms and Conditions
Rules and Regulations for Our Passengers and Website Users
Please take a moment to review the terms and conditions that apply to your use of the Air Astana website and all its online services and features, alongside our carriage conditions and your legal rights.
Rules of Air Carriage of Passengers and Baggage
We kindly urge you to familiarize yourself with our rules on passenger travel and baggage handling to ensure a comprehensive understanding of your rights and responsibilities.
General Conditions of Contract
Discover more about the important details of our conditions of contract, fostering a mutual understanding between you and our airline.
Online Booking Terms and Conditions
Read the terms and conditions applicable to online booking for details on purchasing tickets and managing bookings on our website.
Terms and Conditions for Alternative Payment for Air Tickets
Given our flexible payment methods, it is essential to review the available options and payment conditions to ensure a seamless transaction for your air tickets.
Privacy Notice
Take a moment to read about our privacy notice to understand how we handle and protect your personal information, reinforcing our commitment to transparency and your privacy.
Copyright Notice
This notice outlines the terms governing the usage and protection of our content, ensuring compliance with regulations on our airline website.
Passenger Rights When Flight Status Changes
Stay informed about your passenger rights to ensure your comfort and convenience in the event of unexpected changes like flight status adjustments.
Help Centre
You can access helpful information about our services or submit your requests on various subjects directly to Air Astana.