to protecting privacy of its customers.
Great care is taken with personal
information that is provided to Air Astana through our website, taking steps to
keep it secure and ensure it is used only for legitimate purposes.
We will never wilfully disclose
personal information about you to any third party other than to process your
order without first receiving your permission or unless we are under a legal
obligation to do so.
You can always enquire about or
check the information that you have given us by contacting us.
We take necessary measures for the
protection of the data against wrongful access, change, disclosing or
destruction. This includes internal check of processes of gathering, storage
and data processing and security measures, and also measures on maintenance of
physical safety of the data for prevention of wrongful access to systems in
which we store the personal data.
We give access to the personal data
only those workers, contractors and agents of Air Astana whom this information
is necessary for operation, development and improvement of our services. These
persons are contractually obliged to maintain the confidentiality of this
To ensure the security of your
personal data information when you book flights through www.airastana.com, SSL
(Secure Sockets Layer) with 128 Bit encryption technology is used to transfer
your data securely. It encrypts all of your personal information, including
credit/debit card number, so that it cannot be read as the information travels
over the Internet.
If your browser does not support
SSL, we recommend you to update to the latest version of any browser to improve
the security of transactions, otherwise the transmission of your personal
information may not be protected and Air Astana disclaims any responsibility in
When you subscribe to receiving such communications as Air Astana’s electronic newsletter, you are giving Air Astana permission to use your email address for sending you the newsletter, and other mail such as surveys and news about special offers. You can subscribe to electronic newsletters via our Frequent Flyer Programme Nomad Club or on Subscribe to Specials Offers page at airastana.com.
If you wish to retract your permission for Air Astana and do not want to receive information by email, you can do so any time by clicking the ‘unsubscribe’ link at the bottom of the email.Contact
For enquiries or complaints about the protection of your personal information by Air Astana, please email firstname.lastname@example.org and we will contact you as soon as possible.
To view your personal information, have it corrected or submit a complaint about the use of your personal information by Air Astana, you may send your written response, accompanied by a copy of your proof of identity, to:
Air Astana JSCCustomer Relations4A, Zakarpatskaya Str.Almaty 050039Kazakhstan+7 727 258 41 36
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