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  • Online Booking Instructions and Help

    The following instructions demonstrate how to book a flight and pay for your ticket on the Air Astana website www.airastana.com.

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     In order to book your flight, you need to tell the system some basic details about your intended travel plans, on the screen above:

    • Select whether you wish to travel on a Return or One way journey.
    • Select the city that you wish to depart From and your To destination.
    • Select your Departure and Return dates. Advance booking is accepted up to 331 days from the current date.
    • Choose the number of the passengers, in terms of AdultChild and Infant travelling.
      • A maximum of 9 passengers can be booked online at one time.
      • A Child is defined as 2 to 11 years (International) and 2 to 14 years (Domestic).
      • An Infant is defined as below 2 years.
      • Children travelling alone cannot be booked online.
    • Choose the Booking Class either Economy or Business.
    • Check the My dates are flexible box if you are willing to consider other Departure and/or Return dates.

    Once completed click on the <<Search Flight>> button to select your preferred flight/date.

    Step 1: Date

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    • Now you need to confirm your dates and select preferable price and date.
    • Total number of passengers will be displayed on the next page.
    • If there are no available flights on the dates requested, the message "There are no flights available on the scheduled dates" will appear.
    • Once fare selection is made, click on <<Next>> button at the bottom of the page.

    Step 2: Flight

    Flight information and details are shown below:

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    • Now you need to choose your flight.
    • Select your fare.
    • Then click the <<Next>> button.

    Step 3: Review

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    • Check flight details.
    • Make yourself familiar with the Fare Conditions.
    • Then click the <<Next>> button.

    Step 4: Passenger

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    Please enter all passengers' names. Name(s) must match passport details.

    • Fill in the detailed information about the passenger’s name and contact information.
    • You also have the option to check the Remember my passenger details, so that the system will remember your details the next time you book.
    • You also have the option to select your Meal and Seat Preference.
    • Then click the <<Next>> button.

    Step 5: Purchase

    • Fill in the passport number.
    • If the booking is satisfactory, please tick the acknowledgement box below. This indicates you have read and accept the Fare Conditions, Conditions of Contract, Conditions of Carriage and Terms and Conditions.
    • Click on <<Next>>

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    Payment process

    • In order to pay by Visa or Master cards you need to fill in the required blank spaces.
    • You must enter the name as it appears on your Credit Card, the Credit Card Number, the Expiry Date (month and year) plus the 3 digit security code, which can be found on the back of your Credit Card.
    • Click on <<Pay>> button.

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      Step 6: Itinerary

    • This step shows the details of your booking.
    • Your Booking Confirmation and e-Ticket will be sent to you via e-mail.
    • Please print off this document and take it with you when you check-in for the flight.

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