• Fare Rules(new)_Top
Diplomatic Missions
Travelling to Kazakhstan
Fares and Ticketing
Terms and Conditions
Important Notices
Baggage Information
  • Fares and Fare Rules

    Air Astana offers a whole range of fares on its flights. Each fare type has its own set of conditions.

    Before purchasing the tickets we recommend that you carefully read the conditions of the chosen fare. We reserve the right to amend the fare rules any time without notice.

    If your itinerary contains different fare types on different flight segments, the conditions of the most restrictive fare type shall apply to the whole itinerary. 

    In case of cancelling your seats on a particular flight, you must cancel or rebook your reservation before the scheduled time of departure of the flight. If you fail to do so before the flight’s scheduled departure time, you will be charged an additional penalty for failing to report for a flight (NO-SHOW), specified in the conditions of the fare, regardless of whether the seats were cancelled or not.

  • Regions / category restriction  Domestic  International  CIS Through international fares 
    FARE BASIS  CKZ  COW; CRT  COW, CRT  ZSP 
    FARE TYPE Business-Kazakhstan  Business  Business  Business 
    CLASS OF SERVICE  Business class  Business class  Business class  Business class 
    ELIGIBILITY  No restriction  No restriction  No restriction  No restriction 
    ADVANCE RESERVATION/ TICKETING  No restriction  No restriction  No restriction Must not be on any code share flights of SPA partners 
    OPEN RETURN DATE  Permitted  Permitted  Permitted  Permitted 
    MIN STAY  No restriction  No restriction  No restriction  No restriction 
    MAX STAY/ TICKET VALIDITY  12 M  12 M  12 M  12 M 
    PENALTIES             
    CANCELLATIONS  Before departure a 10% cancellation fee applies.  Before and after departure no penalties apply for cancelations. Before and after departure no penalties apply for cancelations. Before and after departure no penalties apply for cancelations. 
       If you apply for a refund after completing your outbound journey, refund the difference between fare paid and applicable OW fare in the same class of booking or higher fare less 10% from the difference.  Before departure (for unused ticket)- within one year from the day of ticket issue. After departure (for partly used ticket) - within one year from the day is shown on the first flight coupon. Before departure (for unused ticket)- within one year from the day of ticket issue. After departure (for partly used ticket) - within one year from the day is shown on the first flight coupon. Before departure (for unused ticket)- within one year from the day of ticket issue. After departure (for partly used ticket) - within one year from the day is shown on the first flight coupon. 
    CHANGES  Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted.

    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates.


    Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted.

    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates. 

    Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted.

    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates. 

    Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted.

    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates. 

    NO-SHOW Charge 10 % of the fare component. Not applicable  Not applicable  Not applicable 
    UPGRADE Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates.

    Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates.

    Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates.

    Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
    Please note that different fare levels can be set for the same booking class, depending on the travel commencement and seasonality. If you change the date of departure indicated in the first flight segment, the additional amount to be collected will be calculated based on the difference between existing fare and the new fare level applied for the new flight dates.

    REROUTING  Not permitted Permitted if country of origin and country of destination are kept the same.  Permitted if country of origin and country of destination are kept the same.  Permitted if country of origin and country of destination are kept the same.  
    CHILDREN DISCOUNTS             
    ACCOMPANIED CHILD 2-11(inc) - on international; ACCOMPANIED CHILD 2-14 (inc) - on domestic;Charge 50 % of the fare  Charge 50 % of the fare  Charge 50 % of the fare  Charge 75 % of the fare  
    UNACCOMPANIED CHILD 6-11 (inc) -international; UNACCOMPANIED CHILD 6-13 (inc) -domestic;  Not permittedNot permitted  Not permittedNot permitted
    INFANT UNDER 2 WITHOUT A SEAT  Not permitted 
        Not permitted           
    Not permitted         Unaccompanied Child not permitted            
    INFANT UNDER 2 WITH A SEAT Not permitted  Not permitted  Not permitted  Not permitted