1. How
can I change my booking?
To change a booking, please contact the Air Astana Call Centre at
+7 (727) 244 44 77 or send an e-mail to call.centre@airastana.com. You can
also change your booking at your local Air Astana office.
If you have booked through a travel agent, we
recommend that you contact them to change your booking.
To change a booking made online, please contact call.centre@airastana.com.
Booking changes are made in accordance with fare
conditions.
2. How can I cancel and/or get a refund on an unused or partially
unused ticket?
To cancel and/or get a refund on an unused or partially unused ticket, we
recommend that you contact the agent that issued your ticket. You can also call
the Air Astana Call Centre at +7 (727) 244 44 77, send an e-mail to call.centre@airastana.com or contact
your local Air Astana office.
If your ticket was purchased online, please write to call.centre@airastana.com. Please note that the refund can only be credited to the card used to make the online
purchase.
Refunds are issued in accordance with fare conditions.