Free baggage allowances. Your checked baggage allowance may be limited by your class of travel and any combination of dimension and weight, number of pieces or dimensions. Baggage in excess of the free allowance is subject to an extra charge.
Each passenger who has a ticket, except for infants, is entitled to the following free baggage allowances: Business Class passengers 30 kg, Economy Class Passengers 20 kg checked baggage (exception: 30 kg on Almaty – Urumqi flights till 31 December 2012).
Do identify your baggage on the inside and outside. Do remove old labels.
Do not pack DANGEROUS ARTICLES in your bags. Please check with us or with your travel agent before starting your journey.
Bulky baggage (each parcel which is a sum total of its three dimensions over 158 cm) and a heavy baggage (each parcel over 32 kg) can be carried only with the prior consent of the carrier, and will be charged as a real weight and excluded from free baggage allowance.
Excess baggage. Baggage in excess of the free baggage entitlement shown on the ticket will be charged at the appropriate excess baggage rate for the journey.
Cabin baggage dimensions are limited for safety reasons and on Air Astana flights must not be larger than 55 x 40 x 20 cm, maximum weight 8 kg for economy class. Also passengers of business class may carry a second piece of baggage 24 x 35 x 20 cm, maximum weight of the 2 pieces should not exceed 18kg.
The following articles for personal use may also be carried:
Infant carrying seats or fully collapsible strollers, and fully collapsible wheelchairs (provided that the passenger is dependent on them) are carried free of charge and normally in the hold.
Note. Toy or replica guns will be removed at security checkpoints and will not be allowed inside the cabin. In addition, they cannot normally be returned to you. No sharp objects may be carried in your cabin baggage. Air Astana will not accept liability if such items are removed at airport security prior to departure.
Carriage of pets is allowed in the passenger cabin upon preliminary negotiations with the carrier and at compliance with the established Air Astana rules and payment of a special fare. Your pet must be kept inside a special pet container at all times, the dimensions of which must not exceed 30 x 47 x 27 cm. A passenger is only entitled to carry one pet container the maximum weight of which together with the pet is 8 kg. Alternatively, upon preliminary negotiations with the carrier your pet can be carried in a pet container of established dimensions as cargo or checked-in baggage in a special compartment of the aircraft upon payment of the established fare.
Check-in times. Passengers must arrive at the airport early enough for all formalities to be completed. The times shown on the flight coupons of the ticket are the departure times of the aircraft. Check-in times, as advised by us or your travel agent, are the latest times that passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held for passengers arriving late and we can accept no responsibility in such cases. Please note check-in will close 40 minutes before departure for all routes.
Punctuality. Boarding gates close no later than 15 minutes before departure to allow us to complete last-minute preparations, leave on schedule and get you to your destination on time. It is important that you go the gate well before this time to ensure you can travel on your flight. When you check-in, our agents will point out the final boarding time, but please check your boarding pass, listen for announcements, and watch the flight information screens. It can sometimes take up to 15 minutes to reach the gate from the main departure areas.
Alcoholic drinks. It is prohibited to consume personal purchased alcoholic beverages, except for alcohol served on board.
NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES
The price of the ticket may include taxes, fees and/or charges imposed by governments or airport authorities. These taxes, fees, and charges, which may represent a significant portion of the cost of air travel, are either included in the fare or shown separately in the "TAX/FEE/CHARGE" box (es) of the ticket. You may also be required to pay taxes, fees and charges not already collected.
Special fare restrictions
Many “Special” fares are issued on conditions which may restrict or prohibit any change of booking and may limit the amount of any refund due in the event of cancellation or failure to travel.
Should we have arrangements with partner airlines, which mean that in some cases, your flight is operated by a partner airline even if you have a reservation with us and your ticket shows Air Astana as the carrying airline. This will be shown on your travel documents and you can obtain further information from Air Astana or your travel agent.
NOTICE OF BAGGAGE LIABILITY LIMITATION
Liability for loss or damage to baggage is limited.
Air Astana’s liability for checked baggage
If the content of your baggage is defined as “a valuable baggage” it is recommended that you insure the baggage. Air Astana, like most major airlines, assumes no liability for damage to checked baggage such as broken wheels, lost pull straps, damage to baggage handles and minor damages such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATIONS OF LIABILITY
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable for the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US$75,000 per passenger and that this liability up to such limit shall not depend on negligence on the part of the carrier.
For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US$10,000 or US$20,000. The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined upon request.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.
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