Astana strives to make the travelling experience as comfortable as possible for
all of its passengers. Some passengers
have more difficulty than others in moving between the check-in areas and the
aircraft. We have designed a range of
services to assist passengers with reduced mobility. If you have reduced mobility please contact
Air Astana Special Services desk (firstname.lastname@example.org)
to arrange any of the special services listed below with guidelines on what you
expect from us.
will receive assistance from our attentive and caring staff before and after
the flight as follows:
WCHR – for passengers who can ascend and descend
steps and make their own way to and from the cabin seat but require wheelchair
assistance to cover long distances.
WCHS – for passengers who cannot ascend and descend
steps (requiring carrying), but are able to make their own way to and from the cabin
seat (these passengers also require a wheelchair to cover long distances).
WCHC – for passengers who are completely immobile
and require a wheelchair to and from the aircraft (who must be carried up and down
steps, and to and from their cabin seat).
If you have your own wheelchair it will be carried as
checked baggage free of charge.
Air Astana is able to accept passengers who can be only
be transported on a stretcher. The request
must be sent to email@example.com
at least 72 hours before departure. Passengers should arrange their own
transportation for arriving at and departing from each airport. Each stretcher case must be accompanied by at
least one additional passenger.
To enable us
to give our passengers the best possible assistance, please provide all
necessary information at least 36 hours
before departure (72 hours for stretchers). To request special assistance, please
contact us at firstname.lastname@example.org.
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