• Assistance to Visually and Hearing Impaired Passengers

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  • At Air Astana we make every effort to ensure that our flights are as comfortable and accessible as possible for all of our customers. Passengers with visual or hearing impairments are welcome to travel on Air Astana flights with an assistance dog at no additional cost. The animal is not considered to be part of the passenger’s baggage allowance. A trained assistance dog may be transported in the cabin at the feet of its owner. Please make sure that the dog is always muzzled and has the required veterinary documents and certificates. Please also notify your agent or our Special Services desk at special.services@airastana.com before you travel. 

  • Passengers with impaired hearing can receive the care and assistance of our staff through the check-in procedure. Please advise your travel agent or inform us of your need for this service at special.services@airastana.com.