Essential Information

Fares and Fare Rules

 

Air Astana offers a whole range of fares on its flights. Each fare type has its own set of conditions.

Before purchasing the tickets we recommend that you carefully read the conditions of the chosen fare. We reserve the right to amend the fare rules any time without notice.

If your itinerary contains different fare types on different flight segments, the conditions of each fare type shall apply.

In case of cancelling your seats on a particular flight, you must cancel or rebook your reservation before the scheduled time of departure of the flight. If you fail to do so before the flight’s scheduled departure time, you will be charged an additional penalty for failing to report for a flight (NO-SHOW), specified in the conditions of the fare, regardless of whether the seats were cancelled or not.


Regions / category restriction Domestic International CIS Through international fares
FARE BASIS CKZ; CKZR COW; CRT COW; CRT;
COW1; CRT1
CSP
FARE TYPE Business-Kazakhstan Business Business Business
CLASS OF SERVICE Business class Business class Business class Business class
ELIGIBILITY No restriction No restriction No restriction No restriction
ADVANCE RESERVATION/ TICKETING No restriction No restriction No restriction Must not be on any code share flights of SPA partners
OPEN RETURN DATE Permitted Permitted Permitted Permitted
MIN STAY No restriction No restriction No restriction No restriction
MAX STAY/ TICKET VALIDITY 12 M 12 M 12 M 12 M
STOPOVERS Not permitted
Permitted
Permitted
Permitted
PENALTIES
CANCELLATIONS Before departure a 5% cancellation fee applies. Unused taxes should be returned. Before departure no penalties apply for cancelations. Unused taxes should be returned.
Before departure no penalties apply for cancelations. Unused taxes should be returned.  Before departure no penalties apply for cancelations. Unused taxes should be returned. 
If you apply for a refund after completing your outbound journey, refund the difference between fare paid and applicable OW fare in the same class of booking or higher fare, then deduct 5% from each fare component. Unused taxes should be returned. If you apply for a refund after departure (partly used ticket), refund the difference between fare paid and applicable OW fare in the same class of booking or higher fare, no additional penalty applies. Unused taxes should be returned. If you apply for a refund after departure (partly used ticket), refund the difference between fare paid and applicable OW fare in the same class of booking or higher fare, no additional penalty applies. Unused taxes should be returned. If you apply for a refund after departure (partly used ticket), refund the difference between fare paid and applicable OW fare in the same class of booking or higher fare, no additional penalty applies. Unused taxes should be returned.
CHANGES Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted.

Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted. 
Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted. 
Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted. 
NO-SHOW Charge 10 % for each fare component. Not applicable Not applicable Not applicable
UPGRADE Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally.
REROUTING Not permitted Permitted if country of origin and country of destination are kept the same. Permitted if country of origin and country of destination are kept the same. Permitted if country of origin and country of destination are kept the same.
CHILDREN DISCOUNTS
ACCOMPANIED CHILD
2-11(inc) - on international;
2-14 (inc) - on domestic;
Charge 50 % of the fare Charge 50 % of the fare Charge 50 % of the fare Charge 75 % of the fare
UNACCOMPANIED CHILD
6-11 (inc) -international;
6-14 (inc) -domestic;
Charge 50 % of the fare Charge 50 % of the fare Charge 50 % of the fare Unaccompanied Child not permitted
INFANT UNDER 2 WITHOUT A SEAT No charge No charge No charge Charge 10% of the fare  
INFANT UNDER 2 WITH A SEAT  Charge 50 % of the fare  Charge 50 % of the fare  Charge 50 % of the fare  Charge 75 % of the fare