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  • Unfavourable Weather Conditions in Astana City Caused Delays to Air Astana’s Scheduled Flights

    20 March 2008

    On 17 March, unfavourable weather conditions at Astana Airport affected the airline's scheduled flights causing a chain delays to about 20 flights, and the cancellation of 10 others. The affected routes included Almaty-Astana, Almaty-Astana-Istanbul-Astana-Almaty, Astana-Atyrau-Aktau-Astana, Astana-Aktobe-Astana, Astana-Kzylorda-Astana, Astana-Taraz-Astana, Astana-Oskemen, Astana-Pavlodar-Astana, Astana-Kostanay-Astana, and Astana-Zhezkazgan-Astana. Flights KC856 and KC981 were postponed until the following day. Flights KC620 and KC642 landed at other airports.

    Berdykhan Agmurov, Control Centre Manager, says: “The runway at Astana Airport was originally closed for cleaning works from 16 March, 00.45 am, until 17 March, 06.45 am. On 17 March, they were prolonged until 2 pm however. The runway had been announced open to use and it was only soon after the opening of the flight trip that the situation had improved”.

    Gulnara Satbayeva of Air Astana’s Airport Handling Services at Astana Airport, says: “Duration of delays varied from two to fifteen hours. After the first two hours, hot tea was provided to passengers. As far as delays at night, passengers of delayed flights had been immediately accommodated, at the company’s expenses. A total of 71 passengers were accommodated. After the 4 hours of delay, passengers were provided with hot meals. Airline staff had kept informing passengers of the reasons and circumstances of the delay and made it less an unpleasant experience. A nursery was provided for those travelling with children under the age of 7”.

    Flights delays are an inconvenience not only to passengers but also to the airline, due to additional financial costs. Air Astana shares and understands the inconvenience such delays cause to its passengers and therefore apologises for the current circumstances!

    Air Astana is a full member of IATA and the only airline in Kazakhstan certified for aircrafts maintenance to European EASA/Part 145 standards.

    Air Astana JSC is  a joint enterprise of the Kazakhstan State Holding “Samruk” and British company "BAE Systems" with share-holdings of 51% and 49% respectively.

    Currently the Air Astana aircraft fleet consists of western aircrafts such as Boeing B767-300, В757-200, Airbus А321, А320, and Fokker F50.

    For additional information, please contact:

    Air Astana
    PR Department
    Phone: + 7727 2584135, ext. 161
    Email: Zhanna.Badaubayeva@airastana.com