16 July 2012
Air Astana was named the Best Airline in Central
and South Asia at the 2012 World Airline Awards held at Farnborough Air
Show in the UK last week.
The World Airline Awards are the
primary benchmarking tool for Passenger Satisfaction levels of airlines
throughout the world, delivering a unique survey format based on
analysis of business and leisure travellers, across all cabin travel
types (First Class, Business Class, Premium Economy Class and Economy
class).
Air travellers were surveyed by telephone, questionnaires
and online about their experiences with airlines on the ground and in
the air over a 10 month period. The survey measured passenger
satisfaction across more than 38 key performance indicators of airline
front-line product and service, including check-in, boarding, onboard
seat comfort, cabin cleanliness, food, beverages, in-flight
entertainment and staff service. The survey covered over 200 airlines,
from the largest international airlines to smaller domestic carriers.
During
the ceremony, Edward Plaisted, CEO of Skytrax presented the World
Airline Award to Peter Foster, President of Air Astana.
The Best Airline in Central and South Asia ratings in full.
1. Air Astana
2. Indigo Airlines
3. Jet Airways
4. SriLankan Airlines
5. Kingfisher Airlines
6. Spicejet
7. Jetlite
8. Uzbekistan Airways
9. Pakistan International
10. Air India
http://www.worldairlineawards.com/Awards_2012/casiaindia.htm
Air
Astana currently operates a fleet of 26 aircraft comprising two Boeing
767-300, five Boeing 757-200, ten Airbus A321/A320/A319, six Embraer
E-190 and three Fokker 50. The airline serves 22 domestic and 36
international destinations.
Air Astana is a full member of the
International Air Transport Association and was the first airline in
Kazakhstan to achieve EASA Part 145 aircraft maintenance certification.
In September 2011, Air Astana passed its third annual IATA Operational
Safety Audit (IOSA), without any findings.
Air Astana is a joint
venture between Kazakhstan’s national wealth fund Samruk Kazyna and BAE
Systems, with respective shares of 51% and 49%.