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  • Flight Disruption and Cancellations due to Volcanic Eruption in Iceland

    16 Apr 2010

    Air Astana would like to inform its passengers of interruptions to scheduled services to and from Frankfurt, Amsterdam and London Heathrow over the next few days due to a cloud of volcanic ash spread by the eruptions in Iceland.

    Currently, air space and airports of some European countries are closed in order to preserve flight safety. According to the latest data, the cloud of volcanic ash is spreading across Europe affecting many airports.

    As a result, Air Astana has cancelled its scheduled services:

    • KC903/KC904 between Atyrau and Amsterdam on 16 April 2010. Passengers have been re-booked onto the next scheduled service KC903/KC904 on 18 April 2010. 
    • KC921/KC922 between Astana and Frankfurt scheduled for 16 April 2010. Passengers have been re-booked onto the KC921/KC922 flights on 17 April 2010.  To accommodate the additional passengers on 17 April 2010, the aircraft has been upgraded from a Boeing 757-200 to a larger Boeing 767-300.
    • KC901/KC902 between Almaty and London Heathrow scheduled for 17 April 2010. Passengers have been re-booked onto the next scheduled service KC901/KC902 on 20 April 2010.

    Passengers are requested to refer to Air Astana’s online “Arrivals and Departures” tool to check if their flight is affected. Affected passengers will be re-booked onto the next scheduled services. Passengers wishing to apply for a refund can do so at Air Astana’s Ticketing and Reservations Offices. For further information, please contact Air Astana’s 24/7 Call Centre on telephone number +7 727 244 44 77.

    Passengers on affected flights can change or cancel their reservations without penalty, irrespective of fare conditions.

    Air Astana is a full member of the Air Transport Association (IATA) and the only airline in Kazakhstan certified to perform aircraft maintenance on European standards EASA/Part 145
    Air Astana is a joint venture of Samruk-Kazyna National Welfare Fund and the British company BAE Systems, with a share of 51% and 49% respectively.
    To date, the fleet of Air Astana consists of the aircraft Boeing 767-300, Boeing 757-200, Airbus 321, Airbus 320, Airbus 319 and Fokker 50.