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  • Air Astana Opens Its First Sales Office in Almaty

    11 November 2008

    On the 10th of November Air Astana opened its own sales and customer information office situated on Fumanova street. The opening event was marked by a ribbon cut ceremony, a lottery for all guests and an art exhibition by under privilege children of Almaty Oblast.

    Air Astana’s implementation of 100% e-tickets and the implementation of E-BSP-Kazakhstan has completely changed and simplified the distribution model, and this enabled the airline to set up its own sales outlets. In accordance with BSP international standards of IATA, airline sales can be made through a wide range of IATA accredited agents, in addition to the airline’s own sales and information outlets, which will not only offer a range of services to walk-in customers but will also, provide technical support to agents. Passengers will be able to obtain professional advice on booking, ticketing, changing flight details etc., and most importantly they can buy tickets directly from the airline. The new sales office is a big advantage for our passengers and partners.

    Peter Foster, President of Air Astana JSC: «Opening of sales office will further enhance the airline's current customer experience. In addition, a twenty-four hour call center will soon be opened to serve our passengers in Kazakhstan. We aim to be a one-stop shop for our valuable passengers by offering a range of services from finding information on luggage, Nomad club, flight information to name a few. We believe with such a offering, we will offer our passengers an excellent customer experience in accordance with international standards.

    The sales office will be operate on 24 hours, 7 days a week. Passengers will be able to take advantage of these services in both urban and airport offices. We are also planning to open offices in Astana and Atyrau in the coming months. In 2009, the airline plans to open airport sales offices to all destinations served within Kazakhstan.

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    Air Astana is the full-fledged member of the association of IATA and the only airline in Kazakhstan, certified for the execution of the maintenance of air vessels in the European standards EASA/part 145.

    ***
    Air Astana JSC - the joint enterprise of Samruk state holding and English company BAE System with 51% and 49% of actions respectively.

    Today the fleet of Air Astana airline consists of B767-300, B757-200, A321, A320, and F50.