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  • Air Astana Takes Necessary Measures to Help Passengers Traveling to BKK During the Current Crisis

    05 September 2008

    Air Astana has set up measures to help passengers travelling to Thailand with free rebooking, or cancellations for anyone booked to travel until end of September. To cancel a booking or to change the date of departure on the route Almaty-Bangkok-Almaty, passengers now can apply to the place of purchase of the ticket, where they will be provided with all possible assistance.

    In order to rebook or cancel your flights free of charge for travel until 30th Sept, passengers are required to provide a written request and the original ticket.

    This decision was taken to support compatriots and foreign citizens affected by the fears of visiting during the interim difficulties in the social and political situation in Thailand. The Thai Government is taking all measures to resolve the situation and assured in the absence of a direct threat to tourists, but at the same time recommends to be careful and avoid places of large gatherings. We hope that our passengers, will soon be able to travel without any further fear and enjoy their planned holidays.

    Ashendra Liyanage, Vice President of Sales and Marketing Air Astana JSC: " Air Astana referring to the events in Thailand is doing everything possible to help passengers plan their journeys, by offering free of charge cancellations and rebookings. It should be noted that the Bangkok airport is working normally and flights are carried out as scheduled”.

    If the tickets are planned for October and later, tickets will be accepted under the rules of fare.

    Air Astana is a full member of IATA and the only airline in Kazakhstan certified for aircrafts maintenance to European EASA/Part 145 standards.

    Air Astana JSC is a joint enterprise of the Kazakhstan State Holding, Samruk and British company BAE Systems

    with share-holdings of 51% and 49% respectively. Currently the Air Astana aircraft fleet consists of Boeing B767-300, В757-200, Airbus А321, А320 and Fokker F50.